Refund Policy

At SignVibe, customer satisfaction is our priority. We offer a 7-day refund policy from the date you receive your order.

Eligibility for Refund

You may request a refund within 7 days of receiving your order if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product does not match the approved customization.

• There is a manufacturing or quality issue caused by SignVibe.

To request a refund, customers must contact us within 7 days and provide their order number along with clear photos or videos showing the issue.

Customized Products

Since our products are customized and made specifically according to your requirements, refunds are not available for change of mind, personal preference, or incorrect information/details provided by the customer.

Before production, customers are responsible for reviewing and approving their customization details.

Damaged or Incorrect Orders

If your product is damaged, defective, or incorrectly customized due to an error by SignVibe, we may provide:

• A full refund, or

• A replacement at no additional cost.

The appropriate solution will depend on the nature of the issue.

Refund Process

Once your refund request is reviewed and approved, the refund will be processed through the applicable payment method.

Refund processing times may vary depending on your payment provider or bank.

Important

Refund requests made after 7 days of receiving the order may not be accepted.

SignVibe reserves the right to review each refund request individually and determine whether it meets the requirements of this policy.

Contact Us

For refund-related questions or requests, please contact SignVibe through the contact information provided on our website.